- By using any service provided by Safe And Sound Your Car Limited you confirm that you have read fully understood and agreed to these terms and conditions. These terms exist to protect both you and your vehicle and to ensure all work is completed safely fairly and transparently. These terms override any verbal discussion messages or assumptions made at any point before during or after a booking.
- FULL TERMS APPLY
- 1.BOOKINGS AND ACCURATE INFORMATION
- 2. DIAGNOSTICS AND PER-FAULT BILLING
- 3. CALL OUTS MOBILE SERVICES AND TRAVEL RADIUS
- 4. DROP-OFFS VEHICLE HANDOVERS AND FORMULA ONE
- 5. WORKSHOP BOOKINGS AND SAME-DAY HANDOVER
- 6. SECURITY INSTALLATIONS IMMOBILISERS AND TRACKERS
- 7. MOBILE INSTALLATIONS PRODUCT COMPATIBILITY AND CONDITIONS
- 8. PAYMENTS REFUNDS AND CREDIT NOTES
- 9. EMERGENCY SUPPORT BOOKINGS
- 10. SUBCONTRACTORS THIRD-PARTY JOBS AND AGENCY WORK
- 11. PROPERTY ACCESS VEHICLE CONDITIONS AND PERSONAL ITEMS
- SECTION 12. LOST TIME, MISINFORMATION, ACCESS ISSUES AND VEHICLE STORAGE
- 13. VEHICLE STORAGE KEYS SECURITY AND RISK
- 14. CUSTOMER RESPONSIBILITIES
- 15. UPDATES TO TERMS
1. BOOKINGS AND ACCURATE INFORMATION
1.1 All bookings require accurate vehicle information.
1.2 Incorrect or incomplete information may delay or prevent work being carried out.
1.3 If work cannot proceed due to incorrect information the customer remains liable for any call out fee diagnostic fee or travel charge applicable to their booking.
1.4 Faults must be present at the time of attendance for diagnostics to be effective.
2. DIAGNOSTICS AND PER-FAULT BILLING
2.1 Diagnostics are charged per fault.
2.2 If faults are directly linked they may be covered under a single charge.
2.3 If faults are separate each fault has its own diagnostic charge.
2.4 If further time parts or workshop bookings are needed the customer will be advised before continuing.
3. CALL OUTS MOBILE SERVICES AND TRAVEL RADIUS
3.1 Call outs are charged at the agreed rate for Option 0 or Option 2.1.
3.2 If outside the standard Birmingham service radius an additional travel charge applies.
3.3 Customers must ensure safe access and suitable working conditions.
3.4 If conditions are unsuitable the appointment may be moved to our workshop and charges may still apply.
4. DROP-OFFS VEHICLE HANDOVERS AND FORMULA ONE
4.1 Customers may drop off vehicles early at Formula One Autocentre Smethwick.
4.2 Keys must be handed directly to Formula One reception with confirmation that the booking is for Safe And Sound Your Car Limited.
4.3 Vehicles may be parked near the entry barrier if our car park is full.
4.4 Keys must never be left on the vehicle or stated locations unless explicitly agreed in writing.
4.5 Vehicles left on our car park or Formula One premises are left entirely at the customer’s risk.
4.6 A video may be provided if requested to assist with early drop-offs.
5. WORKSHOP BOOKINGS AND SAME-DAY HANDOVER
5.1 Most workshop jobs are completed within the day.
5.2 Customers are expected to remain contactable.
5.3 If the job completes early customers may collect keys from Formula One reception.
5.4 If the vehicle is not collected by 5pm it may be stored overnight at the customer’s risk.
6. SECURITY INSTALLATIONS IMMOBILISERS AND TRACKERS
6.1 Security installations enhance vehicle protection but cannot guarantee prevention of theft.
6.2 Shock sensors and motion sensors may not trigger on light impact.
6.3 Safe And Sound Your Car Limited accepts no liability if a vehicle is stolen or damaged after installation.
6.4 Immobilisation systems prevent the vehicle being driven until disarmed using customer-set authentication methods.
7. MOBILE INSTALLATIONS PRODUCT COMPATIBILITY AND CONDITIONS
7.1 Customers are responsible for ensuring aftermarket products supplied by themselves are compatible with their vehicle unless confirmed by us beforehand.
7.2 If a product is incompatible call out charges still apply.
7.3 Mobile installations require suitable lighting weather access and working space.
7.4 If conditions are unsuitable the job may be moved to the workshop and charges may still apply.
7.5 Panel-removal and bumper-removal work may require workshop conditions.
8. PAYMENTS REFUNDS AND CREDIT NOTES
8.1 Bookings requiring payment upfront are non refundable once confirmed.
8.2 If a job cannot proceed due to incompatibility or customer error the installation portion may become a credit note.
8.3 Credit notes last 3 months and can be gifted.
8.4 Credit notes cannot be converted back to cash.
8.5 Travel and call out fees are always non refundable once a technician has been allocated.
8.6 Bank transfer is preferred but card payments are accepted.
8.7 Cash payments must be handed directly to our technician only.
9. EMERGENCY SUPPORT BOOKINGS
9.1 Emergency call outs are charged at a premium fixed rate as described in Option 8.
9.2 Emergency work is subject to technician availability and confirmation.
9.3 We do not replace police or emergency services.
9.4 Customers must call 999 for any risk to life break-in or criminal emergency.
10. SUBCONTRACTORS THIRD-PARTY JOBS AND AGENCY WORK
10.1 Subcontractors working on behalf of Safe And Sound Your Car Limited are covered under these terms.
10.2 The customer or agency remains liable for all charges including losses caused by misinformation or delays.
10.3 Subcontracted work is billed at Safe And Sound Your Car Limited rates unless agreed in writing.
11. PROPERTY ACCESS VEHICLE CONDITIONS AND PERSONAL ITEMS
11.1 Vehicles must be accessible to the technician on arrival.
11.2 If keys are being left they must be left securely and are the customer’s responsibility.
11.3 Customers should remove personal items they may need as the vehicle may remain locked or inaccessible during installation.
12. LOST TIME, MISINFORMATION, ACCESS ISSUES AND VEHICLE STORAGE
12.1 When a customer books a slot Safe And Sound Your Car Limited allocates a technician, travel time, workflow space and an operating window specifically for that appointment.
12.2 This allocation applies regardless of the job type including but not limited to diagnostics, installations, removals, security installs, tracking systems or pre-arranged subcontract tasks.
12.3 If we attend or attempt to attend and the job cannot proceed due to incorrect information, missing parts, access issues, unsafe working conditions, weather limitations for the agreed task, last-minute cancellation or any factor outside our control the customer is liable for a lost-slot charge.
12.4 This charge is not linked to the price of the job and must not be compared against the advertised job cost. It reflects the income lost when a slot has been reserved and allocated exclusively for you.
12.5 Although we are entitled to charge the full lost-day value we apply a fair-policy goodwill cap of three hours minimum.
12.6 Our standard rate is £155 plus VAT per hour. The three-hour minimum totals £558 per allocated slot.
12.7 This applies to all allocated slots mobile or workshop whether daytime, evening, weekend or after-hours.
12.8 Travel charges may be added depending on distance and deployment time.
12.9 Vehicles not collected on the agreed day receive a 24-hour grace period.
12.10 After the grace period storage applies at £25 per allocated day plus VAT.
12.11 Safe And Sound Your Car Limited may relocate a vehicle to a secure off-site facility if required. Storage charges continue while the vehicle is relocated.
12.12 Vehicles remain the customer’s responsibility at all times.
13. VEHICLE STORAGE KEYS SECURITY AND RISK
13.1 Vehicles stored on our gated car park or Formula One premises are left at the customer’s risk.
13.2 We accept no liability for theft damage vandalism or weather-related issues.
13.3 Customers must ensure vehicles are roadworthy and safe to move if required.
14. CUSTOMER RESPONSIBILITIES
14.1 Customers must provide accurate information.
14.2 Customers must read all booking pages and these terms before paying.
14.3 It is the customer’s responsibility to ensure all faults or issues are described accurately in the booking notes.
15. UPDATES TO TERMS
Safe And Sound Your Car Limited may update these terms at any time without notice. The most recent published version always applies.
1.1 All bookings require accurate vehicle information.
1.2 Incorrect or incomplete information may delay or prevent work being carried out.
1.3 If work cannot proceed due to incorrect information the customer remains liable for any call out fee diagnostic fee or travel charge applicable to their booking.
1.4 Faults must be present at the time of attendance for diagnostics to be effective.
2.1 Diagnostics are charged per fault.
2.2 If faults are directly linked they may be covered under a single charge.
2.3 If faults are separate each fault has its own diagnostic charge.
2.4 If further time parts or workshop bookings are needed the customer will be advised before continuing.
3.1 Call outs are charged at the agreed rate for Option 0 or Option 2.1.
3.2 If outside the standard Birmingham service radius an additional travel charge applies.
3.3 Customers must ensure safe access and suitable working conditions.
3.4 If conditions are unsuitable the appointment may be moved to our workshop and charges may still apply.
4.1 Customers may drop off vehicles early at Formula One Autocentre Smethwick.
4.2 Keys must be handed directly to Formula One reception with confirmation that the booking is for Safe And Sound Your Car Limited.
4.3 Vehicles may be parked near the entry barrier if our car park is full.
4.4 Keys must never be left on the vehicle or stated locations unless explicitly agreed in writing.
4.5 Vehicles left on our car park or Formula One premises are left entirely at the customer’s risk.
4.6 A video may be provided if requested to assist with early drop-offs
5.1 Most workshop jobs are completed within the day.
5.2 Customers are expected to remain contactable.
5.3 If the job completes early customers may collect keys from Formula One reception.
5.4 If the vehicle is not collected by 5pm it may be stored overnight at the customer’s risk.
6.1 Security installations enhance vehicle protection but cannot guarantee prevention of theft.
6.2 Shock sensors and motion sensors may not trigger on light impact.
6.3 Safe And Sound Your Car Limited accepts no liability if a vehicle is stolen or damaged after installation.
6.4 Immobilisation systems prevent the vehicle being driven until disarmed using customer-set authentication methods.
7.1 Customers are responsible for ensuring aftermarket products supplied by themselves are compatible with their vehicle unless confirmed by us beforehand.
7.2 If a product is incompatible call out charges still apply.
7.3 Mobile installations require suitable lighting weather access and working space.
7.4 If conditions are unsuitable the job may be moved to the workshop and charges may still apply.
7.5 Panel-removal and bumper-removal work may require workshop conditions.
8.1 Bookings requiring payment upfront are non refundable once confirmed.
8.2 If a job cannot proceed due to incompatibility or customer error the installation portion may become a credit note.
8.3 Credit notes last 3 months and can be gifted.
8.4 Credit notes cannot be converted back to cash.
8.5 Travel and call out fees are always non refundable once a technician has been allocated.
8.6 Bank transfer is preferred but card payments are accepted.
8.7 Cash payments must be handed directly to our technician only.
9.1 Emergency call outs are charged at a premium fixed rate as described in Option 8.
9.2 Emergency work is subject to technician availability and confirmation.
9.3 We do not replace police or emergency services.
9.4 Customers must call 999 for any risk to life break-in or criminal emergency.
10.1 Subcontractors working on behalf of Safe And Sound Your Car Limited are covered under these terms.
10.2 The customer or agency remains liable for all charges including losses caused by misinformation or delays.
10.3 Subcontracted work is billed at Safe And Sound Your Car Limited rates unless agreed in writing.
11.1 Vehicles must be accessible to the technician on arrival.
11.2 If keys are being left they must be left securely and are the customer’s responsibility.
11.3 Customers should remove personal items they may need as the vehicle may remain locked or inaccessible during installation.
12.1 When a customer books a slot Safe And Sound Your Car Limited allocates a technician, travel time, workflow space and an operating window specifically for that appointment.
12.2 This allocation applies regardless of the job type including but not limited to diagnostics, installations, removals, security installs, tracking systems or pre-arranged subcontract tasks.
12.3 If we attend or attempt to attend and the job cannot proceed due to incorrect information, missing parts, access issues, unsafe working conditions, weather limitations for the agreed task, last-minute cancellation or any factor outside our control the customer is liable for a lost-slot charge.
12.4 This charge is not linked to the price of the job and must not be compared against the advertised job cost. It reflects the income lost when a slot has been reserved and allocated exclusively for you.
12.5 Although we are entitled to charge the full lost-day value we apply a fair-policy goodwill cap of three hours minimum.
12.6 Our standard rate is £155 plus VAT per hour. The three-hour minimum totals £558 per allocated slot.
12.7 This applies to all allocated slots mobile or workshop whether daytime, evening, weekend or after-hours.
12.8 Travel charges may be added depending on distance and deployment time.
12.9 Vehicles not collected on the agreed day receive a 24-hour grace period.
12.10 After the grace period storage applies at £25 per allocated day plus VAT.
12.11 Safe And Sound Your Car Limited may relocate a vehicle to a secure off-site facility if required. Storage charges continue while the vehicle is relocated.
12.12 Vehicles remain the customer’s responsibility at all times.
13.1 Vehicles stored on our gated car park or Formula One premises are left at the customer’s risk.
13.2 We accept no liability for theft damage vandalism or weather-related issues.
13.3 Customers must ensure vehicles are roadworthy and safe to move if required.
14.1 Customers must provide accurate information.
14.2 Customers must read all booking pages and these terms before paying.
14.3 It is the customer’s responsibility to ensure all faults or issues are described accurately in the booking notes.
Safe And Sound Your Car Limited may update these terms at any time without notice. The most recent published version always applies.
Safe And Sound Your Car Ltd reserve the right to update and amend these terms and conditions at any time without any notice, if you require a copy please request it via our contact form thank you for reading and agreeing to our own set of rules as this avoids any conflict or misunderstanding before the use of this website or our products or services.
