FAQ - Safe & Sound Your Car Ltd "New questions new answers"

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Hi i want to pay cash when you turn up. Why do i need to book or even pay online, or do it over the phone?

Our calendar is live to the public so we can only guarantee our potential availability with booked clients this way. Somebody may wish to book the same time that you may need. Please view our terms and conditions titled T&Cs
Can i cancel my per booked appointment? ''I've sorted it - Its fixed itself'' etc.

Unfortunately, generally there are no-refunds on pre bookings. Please re read our terms and conditions under refunds for a full list of possible options if applicable.

(Home menu / terms of services) for more info
I have message on whatsapp just after your closing time and it shows 2 blue ticks.

Thank you for messaging us our technicians our not typically available after 6pm if somebody does reply after hours your answer may be limited until the next working day 9am/6pm Mon-Sat.
Can I use a payment card to pay my balance after the work is done?

Yes, we accept all major credit and debit cards thank you.
I have a dash cam as a gift can you install it for me?

We can absolutely install this for you no problem typical cost is £75 for the front and £75 for the rear for most common vehicles.

Option 2 the rest on the day.

*See booking notes tab for outside of Birmingham.
Can you come and do the job at my work or home?

Yes, we can, we are a mobile company and can do 95% of electrical tasks on the spot.
I want a ghost immobiliser fitted on my new car will it interfere with my vehicle warranty

The manufacture of the ghost immobiliser product have agreements with most dealerships over the last five years. To be sure we always say check with your local dealership. As you will find most staff members will be aware the product and very much approving.
I've turned up at your business address but your not there for me to talk to, what should I do?

Please call us. We are only on site for bookings in bad weather conditions. Send us a text message alternatively, create a booking and we will come to you.
How do i book you after hours as its not showing?

You can send us a message at any time on here leaving us with your reg along with your requirements. We will respond as soon as possible normal within an hour of the same business day.
Can I use WhatsApp to send my images etc?

Yes you can, we use whatsapp to communicate with some of our customers in this way every day during business hours. 07956 996 996
How do i send my whatsapp location?

Call us on 07956 996 996 and we’ll walk you through it. Just like sending a picture message next to the text field there’s an up facing arrow, tap it. TAP SHARE LOCATION THEN SEND YOUR LOCATION ONCE THE ACCURACY SAYS 5 METTERS OR LESS.
Im not happy can I get a refund?

Yes, all refunds are considered. Please give us a call to talk about the best way we can do this for you if possible. Please review our refunds information under our T & Cs tab.
Can I pay by credit card?

Yes, you can. We also have a contactless payment machine which supports all contactless payments including apple pay from your mobile phone or apple watch.
Can you remap my car?

95% of cars can be remapped to deliver all round better performance. Send us an instant message including in it the vehicles Reg.
I work in a busy office can i leave you to carry on working while i go back inside?

Yes, absolutely we are here to help you in the most convenient way.
My dash warning light is on I don't know what's wrong can you fix it?

We can assess what is wrong with your car once you have booked a time slot for us to come out. Give us a call or just create a booking that suits you best.
Can I get a refund on an assessment of my vehicle afterwards?

Unfortunately, assessments are generally non-refundable. Please read our terms and conditions under refunds for a full list of possible options.

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